Cancellation Policy

Your bookings and well-being are very important to me. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, I respectfully request at least 24hours notice.

Future Footsteps Policy:

  • Any cancellation or reschedule made less than 24hours will result in a cancellation charge. (1:1 sessions = £15 , Group Workshops = £5)

  • Cancellations made more than 24hours in advance will result in a refund.  Please bear with this and let me know if you have any problems.

  • As payments are made up front online your cancellation fee will come off the money you have already paid.  You will need to request a refund if you are due outstanding money back (if you have cancelled prior to the 24hour notice)

  • In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.

I, Jodi Heyes as the owner and Founder of Future Footsteps, am working hard to help develop my business so I can support as many children with their mental health as possible.